Processing Time & Price Shipping
Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping&Handling
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
– Processing Time: 1 – 3 days* (in regular seasons) or more depends on holiday seasons.
You can order as many items as you want and you’ll never pay more than the flat rate for shipping.
– Shipping: We use flat shipping rate of:
- $4.99 for one item shipped domestic
- $7.99 for the one item shipped product to the rest of the world
– Estimated Delivery: 4 – 8 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| The United States | 4-8 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| United Kingdom | 10-30 Business days |
| Switzerland | 10-30 Business days |
*This doesn’t include our 1-3 day processing time.
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. pongma.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
- Possible Reasons for Delay
Incorrect Address - Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Order tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.
I send an Email but got no response?
Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.